“Personal Information” is information that identifies you as an individual or relates to an identifiable individual. The Services collect Personal Information, including:
- Postal address (including billing and shipping addresses)
- Telephone and fax number
- Email address
- Payment card data
- Transaction history
- Customer or member number
We may share the Personal Information and transaction history of our customers, donors, and members, with third-party service providers, such as third-party data analytics firms that combine it with information received from other organizations and businesses to produce and report recommendations to us and to other organizations and businesses. The recommendations may be related to marketing initiatives, including information about the likelihood that an individual will purchase products and support nonprofit causes by making donations and purchasing or upgrading memberships, as well as contact information. If you would like to opt out of having your information shared in this way, you may send an email message to email@example.com. Please ensure that your request to opt out of this sharing is accompanied by your full name and one of the following: email, phone number, or mailing address so that we can locate your account in order to comply with your opt-out request. If your information has already been shared by us in the manner described above, we may direct you to submit your opt out request to the relevant third-party service provider. Please note that the privacy policies of these organizations and companies may differ from ours.
We may combine the Personal Information and transaction history of our customers, donors, and members with data that is publicly available and data that we receive from other reputable sources. We may also share such information with our third-party vendors to process transactions, to provide personalized experiences, and to analyze and understand our customer base. For details, please see Third-Party Service Providers.
The Museum occasionally asks for feedback and publishes surveys on the Services or through a reputable third-party service provider. We use the survey responses to improve our understanding of our customers and to determine how best to serve your needs.
If you would like to be removed from our mailing list, please contact us at firstname.lastname@example.org.
The Museum may also use and disclose your Personal Information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so, including the following:
- To comply with applicable law and regulations, which may include laws outside your country of residence.
- To cooperate with public and government authorities.
- To respond to a request or to provide information we believe is necessary or appropriate, which can include authorities outside your country of residence.
- To cooperate with law enforcement, for example, when we respond to law enforcement requests and orders or provide information we believe is important.
- For other legal reasons, including to enforce our terms and conditions and to protect our rights, privacy, safety or property, and/or that of yours or others.
You may use the Services without registering or submitting any Personal Information. However, registration in The Met Store provides access to features such as your order history and address book.
If you choose to register in any of these areas of the Services, you will be asked to provide Personal Information that may include a username and password, your name, email address, postal address, telephone number, and your Membership number, if applicable. We store this information, along with your other preferences, so that you need not re-enter it when you return to the Services. You may review or change your “My Account” information in The Met Store at any time.
If you email the Museum, any message, material, business information, ideas, concepts, or other information sent to the Museum by email will be treated as non-confidential and non-proprietary.
Email recipients may opt out from receiving promotional emails from the Museum at any time by following the “unsubscribe” instructions included in the email message. Please note that if you opt out of receiving promotional emails from us, we may still send you important administrative messages, from which you cannot opt out.
The Museum engages reputable third-party vendors to help us manage the Services, process online and offline transactions, better respond to the needs of our customers, and enhance our marketing efforts. The Museum requires its vendors who process sensitive Personal Information to maintain the confidentiality of such Personal Information to which they are provided access.
The Services may offer integrated tools and other social sharing features which let you share actions you take on the Services with Third-Party Sites, and vice versa. Use of such features enables you to share information with friends or the public, depending on the settings you establish with the Third-Party Sites that provide the social sharing feature.
The Museum may also use paid advertising and paid content tools provided by the social media platforms to help carry out advertising campaigns on social media platforms and to promote Museum content on the social media platforms. The Museum receives from the social media platforms only aggregated statistical information about interactions with its ads and paid content, such as number of views, number of shares, and so on.
For more information about the purpose and scope of data collection and processing in connection with integrated third-party tools and social sharing features, or use of the social media platforms, please visit the privacy policies of the respective entities at the following links:
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. The Services collect Other Information such as:
- Browser and device information
- App usage data
- Information collected through cookies, pixel tags and other technologies
- Demographic information and other information provided by you that does not reveal your specific identity
- Information that has been aggregated in a manner such that it no longer reveals your specific identity
The Services use technologies such as “cookies” and “pixel tags” to improve the functioning of the Services and your experience. Cookies are small data files that are automatically sent to your browser from a Web server and stored on your computer’s hard drive. Cookies enable us to personalize your experience and to remember what items are in your shopping cart. “Pixel tags” are tiny graphical images embedded in emails or webpages. Pixel tags are used to determine what parts of a website a visitor has viewed, or whether an email was successfully opened. These technologies are used to gather information to analyze traffic to the Services, to improve our content and navigation, to enhance our marketing efforts, to personalize your experience, and to provide online and/or offline advertising tailored to your interests based on your online behavior.
The online Services are not directed to individuals under thirteen years of age, and we do not knowingly collect personal information from children under thirteen years of age.
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.
This policy was last updated April 18, 2022.